The Challenge:
To provide a cost effective, state-of-the-art integrated
ticketing & concessions system.
The Solution:
The VCSTIMELESS Vista software solution with "Ticket
At Any Till" functionality.
Benefits:
Ability to sell tickets from any Point of Sale,
increased patron concessions spend & reduction
in staff costs.
Customer:
The Pocklington Civic Arts Centre
Location:
Pocklington, England
Sector:
Leisure and entertainment
The Vista software
provided by VCSTIMELESS is a fully integrated ticketing
and
concessions system,
allowing the purchase of tickets from any till.
This eliminates, in most cases, the need for double
queuing as well as making payment more efficient
in terms of time and effort for patrons. Staff
efficiency is also increased by enabling them to
handle concessions
and perform box-office operations simultaneously.
Pocklington
Town Council has recently completed the renovation
and refurbishment of Oak House, a
listed building dating from around 1690. It is situated
in the heart of the town and has more recently been
used as a cinema and a museum of automata (Penny
Arcadia).
The project has resulted in a centre providing
much needed facilities for Pocklington and the surrounding
area. This exciting venture has a cinema and theatre
and will soon provide a museum, tourist information
centre, cafe and exhibition area. The centre has
a 200-seat auditorium and offers a year-round programme.
This includes film screenings (both feature and
specialist films), professional and amateur performance
in music and drama, as well as arts and crafts exhibitions.
Cost
Effective Solution
The VCSTIMELESS Vista application offers venues
of this size an extremely cost effective solution
for their ticketing requirements. The system can
be utilised in the kiosks to sell both tickets
and concession products simultaneously and can
also service café areas, bars and any other
food or retail outlet.
"An
increase in concessions spend by 25% with ticket
at any till."
Where tickets and concession products can be purchased
as one transaction, this is proven to increase customer
spend in concessions.
"Reduction
in staff costs by up to 50%."
The ticket at any till concept can also mean that
one member of staff can manage the cinema foyer
on quiet periods, thus potentially reducing overall
staffing requirements and costs.
The VCSTIMELESS
Vista point of sale application offers the following
key business benefits.
- Sell concessions
items from box office.
- Very fast customer throughput.
- Combo ticket
deals, including concession items.
- Allocated
seating by performance.
- Bar code scanning and
'virtual' keyboard product name lookup facility.
- On-line credit card transactions, full bank
authorisation in less than 2
seconds.
Control of any cinema / theatre
venue is of key importance and the VCSTIMELESS
Vista system offers
the following functionality.
- Full concessions
stock control facilities.
- On-line cinema management
statistics and Key Performance Indicators.
- Cash
Management functionality.
- Over 40 standard reports
available,
- Including Key Performance Reporting.
- Allows
a cinema manager to manage cinema proactively.
VCSTIMELESS
are pleased to offer a complete service for
cinema / theatre venues which includes box office,
concessions, web ticketing, automated phone
booking
systems and much more.
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