24/7
global support |
| VCSTIMELESS offers a complete consultancy
and services range including business process analysis,
needs analysis, consulting, process transformation,
business change management, implementation, integration,
skills transfer, training, assistance and deployment. |
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| 24/7 Support |
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To
meet our clients’ needs, VCSTIMELESS offers
technical experts and client support every day,
365 days of the year. VCSTIMELESS is committed
to providing continuous support through teams
of industry experts with experience in software,
leisure and cinema, and has even set itself
maximum response times, promising to pay out
if it doesn’t respect these time limits.
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| Pre-Sales |
| At VCSTIMELESS we recognise that your solution needs
to be flexible from the outset and able to cope with
change. This is why, over the years, VCSTIMELESS has
created a thorough pre-sales approach based on three
phases:
The first phase is to conduct a full site survey
to better understand your IT infrastructure and
business processes. The initial phase is essential
to prepare the ground at an early stage and ensure
that the solutions proposed are adapted to your
current and future needs.
The second phase is dedicated to third party site
visits, so that prospective customers can see first-hand
how other VCSTIMELESS clients in a similar field
have implemented the technology.
The final phase involves documenting all the proposed
project plans, key milestones and available resources,
as well as making recommendations, so that every
stage of the project is structured and fully planned
out. This vital document also highlights benefits
for the client and defines the key stages and level
of support offered by VCSTIMELESS. |
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| Consulting |
| While technology can help with management reporting
and monitoring of tasks, only an expert can pinpoint
how best to exploit the technology in a particular
business environment. Our consultants are experienced
in handling all types of organisational issues and
IT processes typical to the leisure and cinema industries.
You can be sure of the best mix of superior training,
practical know-how and solid experience to ensure
success in your project within the established deadlines. |
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| Project Management |
| Years of experience and hundreds of successful international
projects have enabled VCSTIMELESS to perfect a reliable
and efficient approach. Our specialised consultants
adhere to proven methodologies, which are regularly
backed-up by qualitative studies on the pertinence
and rapidity of our technical and functional responses.
To support clients post-installation, we continue
to offer our services and we’re extremely proud
of our record in helping our clients go from strength
to strength after we have implemented the solution.
To ensure continuous improvement even after installation,
we offer free quality control audits too. |
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| Training |
| Given the importance of skills-transfer during the
transition period, once new technology has been installed,
VCSTIMELESS offers a range of training options adapted
to the profile and needs of each company. Clients
can choose from individual or group lessons, telephone
or internet training. Depending on your preferences,
sessions can be organised in our centres, or our training
personnel can come to you. To ensure a smooth transition
period, all our software comes with user manuals and
other documentation to help users familiarise themselves
with the technology. |
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