VCSTIMELESS has set up an
extranet site called “SOL” to facilitate
communication and optimise collaboration tools
for partners, clients and VCSTIMELESS employees.
The Extranet, accessible from anywhere and at
anytime, provides essential information and features
including the latest news, knowledge libraries,
technical knowledge banks, software and new version
downloads, logged calls, registration forms for
training sessions and events, online seminars,
and a zone reserved for User
Club members.
What’s more, all the VCSTIMELESS software
solutions include a remote maintenance function.
This remote assistance service solves problems
more quickly and cheaply since it avoids calling
out maintenance technicians. Thanks to the extranet’s
technical assistance service, retailers can consult
records of past calls and the solutions provided
by client support teams.
